When lighting a soy candle for the first time, allow the wax to melt all the way to the sides of the container. Depending on the container size, this should take around 1-3 hours.
Failure to do this will often cause "tunneling" which will limit the life of your new soy candle.
Aim to trim your wick to about 1/4"/6-8mm before you re-light your candle. This will ensure a long lasting candle, minimise soot and remove any mushrooming of carbon on the end of the wick.
Please remember the candles are hand poured, not massed produced- and although every effort is made to ensure consistency, every candle will be a little different.
When using completely natural soy wax, sometimes you may notice dark patches or "wet" spots in your container candles. This is not a fault, simply a small blemish where the wax has not adhered to the glass 100%.
The top of your candle may also appear slightly uneven, this is also a sign of natural soy wax being hand poured and does not affect the candle.