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COMMON QUERIES

The Info You’re After

 

DO YOU OFFER GIFT VOUCHERS?

We do! We can offer gift vouchers from the value of £10 right up to £100 and are valid for one year! Message us to order!

HOW DO I CARE FOR MY SOY CANDLE?

When lighting a soy candle for the first time, allow the wax to melt all the way to the sides of the container. Depending on the container size, this should take around 1-3 hours.

Failure to do this will often cause "tunneling" which will limit the life of your new soy candle.

Aim to trim your wick to about 1/4"/6-8mm before you re-light your candle. This will ensure a long lasting candle, minimise soot and remove any mushrooming of carbon on the end of the wick.

Please remember the candles are hand poured, not massed produced- and although every effort is made to ensure consistency, every candle will be a little different. When using completely natural soy wax, sometimes you may notice dark patches or "wet" spots in your container candles. This is not a fault, simply a small blemish where the wax has not adhered to the glass 100%. The top of your candle may also appear slightly uneven, this is also a sign of natural soy wax being hand poured and does not affect the candle.

WHAT IS YOUR RETURN/EXCHANGE POLICY?

At this moment in time we do not accept returns however if the product develops a fault within 30 days of purchase, please contact us with proof of purchase and we’ll be happy to exchange it. 

After 30 days, we’ll repair or replace the product in accordance with the terms of the Consumer Rights Act 2015.

If the product is a gift we will be happy to exchange it for a different scent/item. 

COVID-19 IMPORTANT INFORMATION

  • Hours of operation and temporary closures.


The hours of operation will remain the same online however, we will not be attending any Fairs or events or the foreseeable future in order to remain within Government guidelines.


  • Deliveries


Due to the Government’s guidelines, as well as trying to protect ourselves and the community, for the foreseeable future we will not be able to offer the Local delivery / collection service. However, we have made the decision to offer free postage on orders over £15. We will be making trips to the post office once a week on Wednesdays, so there may be a small delay in your orders.


  • Gifts


Due to popular demand we are also offering a gifting service where we will wrap and include a note all free of charge, if you wish to send it to a loved one or if you would like to send it to someone to let them know you are thinking of them!


    By taking these precautions we are doing our bit to help our community to keep going during these tough times.

    Stay safe!